MoversZone Terms & Conditions
MoversZone was founded in 2016 with the ambition to bring the offline and fragmented moving industry into the digital age and change the way the relocation industry works. At MoversZone we bring customers and move service providers together to redesign the relocation experience and set new standards in the market. We know that moving is a challenge and we have made it our mission to master this challenge together with our customers and partners and to create a better moving experience for both sides. We have set ourselves the task of reforming the confusing and conventional moving market through digital processes, advanced technology and comprehensive customer service for both business partners and customers significantly and to set the standards in quality, price and service delivery. As a complete platform for removals and relocation-related services, we make the relocation worry-free and promote the growth of our medium-sized partner network. Through convenient and easy booking, fair pricing, customization options and a focus on quality service, we offer an improved relocation experience to our customers and partners.
Your Responsibilities: You must be at least 18 years old to use our Platform and you must provide us with a valid email address and telephone contact information. We reserve the right to immediately suspend your access to our Platform if we suspect the information you have provided is false or misleading. You must provide accurate information to us when you book your Job. If you provide information that is not true and accurate your Service Provider may not be able to find you, arrive at the wrong time or not have the right sized van or equipment to complete your Job. If a Service Provider cannot complete a Job because you did not provide the correct information, then we will charge you up to 100% of the Moving Fee and you will need to book a new Job. It is your responsibility to ensure you have access to our Platform at all times when using our services. You must provide anyone whose personal information you supply to us (for example if a friend or family member is meeting the Service Provider for your Job) with a copy of these Terms and our Privacy Notice. You agree to provide us at all times with your contact details up to and including the date of your Job. You agree to keep your payment information up to date and to provide us with a valid payment card at the time your Job is booked and at all times until the Job is completed. You agree to be at the pickup address set out in your Job request with your items ready to be loaded onto the Service Provider's vehicle at least 15 minutes before the time the Service Provider is scheduled to arrive. If you are not ready in good time, then we may (on behalf of the Service Provider) cancel your Job and charge you 100% of the Moving Fee. You must arrange access for the Service Provider at the drop-off location set out in your Job. You must arrange for all parking permissions including paying any fees required for parking the Service Provider’s vehicles so your Job can not be completed without the Service Provider being given a parking fine. If the Service Provider arrives and cannot park without risking a penalty, then we may cancel your Job and charge you 100% of the Moving Fee. Service Providers do not carry cash to pay for parking meters or similar and it is your responsibility to pay for any parking-related fees. A Service Provider may refuse to complete your Job if is required to park an unsafe distance away from your pickup address. If a Service Provider is charged a parking penalty to complete your Job this will be charged to you in addition to your Moving Fee. If you book a Service Provider to move goods to a municipal waste centre, you agree to conform with that municipal waste facility if the Service Provider requires any permit to gain access and complete your Job. This may include informing the local authority of the size of the truck being used and the nature of the items being disposed of. If any such permit is required you must obtain it at your own expense. If a Service Provider is not able to complete your job because you have not made the necessary arrangements or then the Service Provider will return all your items to your pickup address and you will be charged 100% of the Moving Fee. You agree to behave and ensure that any other person connected with you behaves in a way that is not abusive or threatening towards your Service Provider. If we become aware of any abusive or unreasonable behaviour by you or anyone connected to you towards a Service Provider or our staff, then we reserve the right to terminate your Job with immediate effect; suspend your access to our Platform, and charge you 100% of the Moving Fee.
Our Responsibilities: We will use our reasonable efforts to connect you with a Service Provider based on the information you give us through our Platform. If we cannot connect you with a Service Provider for your Job, we will tell you as soon as possible by email (please check your spam folders) or telephone. If we cannot find a Service Provider in time to complete your Job, no fee will be payable. If your original Service Provider is unable to start your Job, we will use our reasonable efforts to find a different Service Provider to complete your Job. We cannot guarantee that the Platform will run error-free or without interruption. From time to time we will undertake planned and reactive maintenance to the Platform which may limit your ability to access it.
Payment Terms: Minimum 50% payment upon the booking confirmation of the shipment and a balance of 50% before the unloading starts at the destination. Unloading/Delivery of the shipment will only start once 100% payment is cleared.
COVID Test Charges: If COVID Test is required by any Government Authorities for the travel/entry purpose related to the customer's job all the charges related to the COVID test of the workers assigned to the respective job will be paid by the customer. The bills of actual charges will be presented to the customer on the job date.
Services Exclusions: Moving of Valuables (Passport, Money, Gold, and Original Documents). Any Electrical Works.
Move-Out / Move-In Permits: Please make sure you have already got the move-out permit from your building management before your moving date. Please let us know if you need any sort of documents from us if in case your move is cancelled due to lack of permits you will be charged 100% of the job amount.
Booking Timings: At MoversZone we make every effort in ensuring that the crew reaches on time as agreed. However, due to traffic conditions, there might be a delay of up to 60 minutes to reach your location. We can assure you that your Tasks will be completed as per the scope agreed.
Move Related Tasks & Completion Times: MoversZone commits to ensuring every task is completed in due time and every effort is made to make the move experience hassle-free. Most of the Moves are usually completed within a Day's time except Commercial Moves and/or other large moves, which are specified at the time of the booking for the estimated time of completion of the move. If, however, there is a requirement to complete the move outside the specified times and requires additional trips from the Moving crew it is then chargeable on a case-by-case basis as per the scope of work required.
Handyman Services and Dismantling and Assembly: MoversZone commits to move everything to the customer location as per the agreed terms and work scope. MoversZone will ensure to install everything at your new location which is moved by the MoversZone crew including but not limited to furniture items, curtains, and wall mountings. Any new items which are not moved by the MoversZone crew and/or not part of the initial move scope will be chargeable as per the scope of the work required.
Personal Belongings: MoversZone and any of its employees do not take any responsibility for Cash, Jewelry, Laptops, or any such items and we strongly advise the customers not to leave these in any of the moving boxes which are to be carried by the moving crew. If required boxes can be provided in advance to pack these items personally.
Free Damage Coverage: In the rare event of any damage during the movement of your items our free damage coverage offers USD1/Per KG (weight of the damaged items) up to a maximum of USD100/-(USD One Hundred Only) as the total claims. Our Free Damage Coverage is only applicable if damages are physical in nature and reported before the moving team leaves your premises on the move day. We do not accept any claims related to electronic items malfunctioning/errors.
Premium Damage Coverage: Covers any physical damage caused during loading, unloading, or while relocation, you can claim for compensation up to 75% of the total declared value of the particular damaged item. You will be charged 3% of the Total Declared Value of all the Goods/Items to be relocated. Personal Effects should be valued at the current market value at the destination, i.e. the approximate replacement value of the item at the destination. You can’t apply our Premium Damage Coverage Program for part of your cargo or selected items. It is important that all items/cargo, without exception, is covered under our Premium Damage Coverage Program. Selection is not allowed and could result in affecting your cover/claim settlement if any. Our Premium Damage coverage is only applicable if the application of the premium coverage is submitted a minimum of 2 days prior to the actual move day and the premium amount is paid in advance. All the claims/damages should be reported before the moving team leaves your premises on the move day. There will be no damage coverage provided if the damages are reported after the moving team left your premises on the move day. We do not accept any claims related to electronic items malfunctioning/errors.
Give Respect & Get Respect: MoversZone and the team on the job ensure to provide due respect to our valuable customers and if there is any disrespect shown, please feel free to let us know and the concerned person will be dealt with strictly as per company policy. We expect the same from our valuable customers to give respect to our team members who are doing their best to ensure a hassle-free move experience for you. If any abuse or disrespect is shown, MoversZone reserves the right to stop/cancel the move immediately and to report the incident to local authorities.
Direct Dealings: MoversZone will not be held responsible if the customer does any kind of direct business/deals with our assigned service provider without getting a proper TAX Invoice and acknowledgement from MoversZone's official channels.
MoversZone’s Right to Withhold or Dispose of Goods in Storage: MoversZone shall have the right to withhold and ultimately dispose of some or all of the Goods in accordance with this clause if either: (i) you do not pay any applicable fees or any other payments due under this Agreement or (ii) you abandon your Goods, which will occur in the event your MoversZone subscription terminates or expires and you fail to take possession of your goods within 45 days from the termination or expiration date, despite MoversZone’s or an applicable courier’s good faith attempts to return your Goods. You will be responsible for all storage charges and other associated costs reasonably incurred by MoversZone while withholding or disposing of the Goods. MoversZone will provide you with 45 days' written notice requiring you to pay all amounts due and contact MoversZone to arrange for re-delivery of the Storage Boxes. If upon the expiration of the 45-day notice period you have failed to pay all of the amounts due, MoversZone may dispose of some or all of the Goods by sale or otherwise. If in MoversZone’s opinion the Goods cannot be sold for a reasonable price or at all (for any reason), or despite MoversZone’s reasonable efforts they remain unsold, you authorize MoversZone to treat them as abandoned and to destroy or otherwise dispose of them at your cost. You shall be responsible for all costs reasonably incurred by MoversZone in relation to the disposal of the Goods. If MoversZone receives money on disposal of the Goods, the net proceeds of the sale will be credited to your account and MoversZone will pay any excess amounts to you without interest, less MoversZone’s administrative charge of USD 500. If, after having made reasonable efforts to do so, MoversZone is unable to return any excess amounts received by MoversZone from the disposal of your Goods to you, including having given not less than 90 days written notice to you, MoversZone may retain any such excess amounts for its own account. If the proceeds of the sale (if any) are insufficient to discharge the outstanding charges or any other payments due to MoversZone under this Agreement and the costs of sale, you must pay any balance outstanding to MoversZone within 7 days of a written demand from MoversZone. Interest will accrue on the balance in accordance with the Payment Section above until the balance is paid in full.
Section 1: User(s) eligibility
1.1 User(s) means any individual or business entity/organization that legally operates in countries supported on MoversZone, uses and has the right to use the Services provided by MoversZone. Our Services (as described below) are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, the user(s) must not be a minor as per the Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.
1.2 MoversZone advises its users that while accessing the website, they must follow/abide by the applicable laws. MoversZone is not responsible for the possible consequences caused by your behaviour during the use of web site. MoversZone may, at its sole discretion, refuse the service to anyone at any time.
1.3 This agreement applies to user(s) if the user(s) are visitors, registered - free or paid user(s) who access the website for any purpose. It also applies to any legal entity that may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
1.4 This agreement applies to all MoversZone Services offered on the Site or App, collectively with any additional terms and conditions that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.
Section 2: Modification and Alteration
2.1The Company may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continued use of the Site after the posting of any amended User Agreement shall constitute your agreement to be bound by any such changes.
2.2 MoversZone may modify, suspend, discontinue or restrict the use of any portion of the Site without notice or liability. This Agreement will be governed by and construed in accordance with the laws in UAE.
2.3 The courts of Bangalore will have exclusive jurisdiction to decide any dispute that arises out of the above-mentioned agreement. If for any reason a court of competent jurisdiction finds any provision of this User Agreement illegal, invalid or otherwise unenforceable, such provision shall be severed and the entire agreement shall not fail on account thereof, the other terms of the agreement will be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this User Agreement will continue in full force and effect.
2.4 Failure by MoversZone to enforce any provision of this User Agreement will not be deemed a waiver of future enforcement of that or any other provision of this User Agreement. The User Agreement constitutes the entire agreement between the parties regarding the subject matter hereof. Neither this User Agreement nor any terms or conditions contained herein shall be construed as creating a partnership, joint venture or agency relationship or granting a franchise between the parties.
Section 3: MoversZone Services
3.1 The Company operates the Site to provide relocation, transportation, freight and warehousing facilities to "users"(who have entered into the user agreement). The site facilitates the “Users” to calculate and obtain instant quotes for their request, provided the “users” have quantified the items to be transported with detailed specifications, which when done, will not get deviated from the final quote.
3.2 MoversZone has an adaptive algorithm which captures the inventory and computes the right truck size, packing requirements, and price. Once the consumer confirms the booking on the platform, based on its proprietary algorithm the right team is allotted to the move to ensure a hassle-free relocation experience for the consumers. (subject to the conditions which are contingent)
3.3 If you call MoversZone using our phone number listed on the Site, a MoversZone representative will, upon your verbal consent, use your personally identifiable information to complete the steps to get a quote done for the move.
3.5 Notwithstanding anything to the contrary herein the Company shall in no event be liable (whether in negligence or under contract) for:
(i) Loss or damage caused by any event of force majeure including, without limitation, storm, fire, flood, explosion, theft, acts done with malicious intent by any person, or any other event outside the control of the Company;
(ii) Loss or damage arising from the natural deterioration of the Goods;
(iii) Loss or damage arising from any act or omission of the Customer or any other person acting on the Customer’s behalf including a failure to declare or false declaration of value (and so that the Customer shall indemnify the Company accordingly);
(iv) Valuation of the goods given to the Company before the move is considered final. Incorrect valuation of the goods will be considered an omission by the customer and shall not be entertained.
3.6 Once the booking has been confirmed it shall form part of the contract and all the terms therein shall be binding. If the customer wishes to cancel or terminate before its full performance by the Company, the customer shall be governed by the cancellation policy of the Company. The cancellation Policy of the Company shall be revised and updated from time to time, it is the responsibility of the customer to stay updated with the policy criteria.
3.7 When the Customer wants to recover the Goods or part of them from storage or inspect the goods in the warehouse, it shall give the Company a notice before 4 days from the date the customer wishes to recover the goods partly or wholly or inspect the goods in the warehouse. If the notice has not been served before 4 days, the Company shall deliver the goods or the customer can inspect the goods as per the Company’s available slots.
Section 4: Complaints
Any complaints arising out of the move shall be entertained by the Company before our Team leaves the destination. The complaints on damage will be on the goods which are unpacked by our Team. Any complaints arising out of the goods in the carton which are retained by the customer shall not be entertained by our Company. It is the responsibility of the customer to assure and check all available damage before the Team leaves the destination.
Section 5: User Responsibility
5.1 The User warrants that any goods removed or stored under the contract are owned by the User, or that the User has full right, power and authority to allow such removal or storage. The User shall indemnify MoversZone against any claim arising or expense incurred as a result of any breach of this warranty. MoversZone has the right to reject the request to carry certain items which it considers inappropriate for transfer(any article or substance which is, or is likely to be, of a dangerous, corrosive, inflammable, explosive or damaging nature). The User shall indemnify MoversZone against all claims in respect of such goods.
5.2 The User will notify MoversZone if there is no suitable and convenient access to the place from which the goods are to be removed. The User(s) warrant that the property to or from which goods are removed by MoversZone is owned by the User or that the User has obtained prior to the commencement and carrying out of the work by MoversZone all necessary permits and approvals and authorizations to enable the MoversZone’s vehicles, agents and/or employees to enter such property with or without vehicles for the purposes of carrying out MoversZone’s obligations hereunder and the User hereby indemnifies MoversZone in respect of any loss, claim or damage suffered, brought against MoversZone in entering upon a such property with or without vehicles.
5.3 Users hereby provide consent for MoversZone, its agents or partners to call, send email or SMS with regards to any service related to their relocation requirement.
Section 6: Site Content, Trademarks, and Software
6.1 All information, data and content made available on the Site (collectively, the "Content") is protected by copyright, trademark and other applicable intellectual property laws. The Content is owned by MoversZone, its licensors, suppliers, affiliates, or others. The Content is intended solely for your personal and noncommercial use. You may interact with or download a copy of any portion of the Content for your personal and noncommercial entertainment, information or use, provided that you shall not reproduce, sell, publish, distribute, modify, publicly display, publicly perform, re-post or otherwise use the Content, in whole or in part, in any other way or for any other reason without the prior written consent of MoversZone.
6.2 You acknowledge that the Content includes certain trademarks and service marks owned by the company, its licensors, suppliers, affiliates, or others. You agree not to copy, use or otherwise infringe, misappropriate, dilute or violate these trademarks or service marks. In addition, you agree that you will not alter or remove any trademark, copyright or other notice from any copies of the Content. The MoversZone name and logo are trademarks of the Company. You acknowledge that other products and company names appearing on the Site may be trademarks of their respective owners.
6.3 Please note that all software programming, including without limitation all HTML and other code contained on the Site (collectively, "Software"), is owned by the Company, its licensors, suppliers, affiliates, or others and is protected by copyright laws or other applicable intellectual property laws, as well as international treaty provisions. Any unauthorized access to, or reproduction, advertisement, redistribution, publication, display or other use of the Software is expressly prohibited by law and may result in severe civil and/or criminal penalties.
Section 7: Copyrights, Copyright Agents and Compliance
MoversZone maintains a policy whereby it responds to notices of claimed intellectual property infringement. In the event that MoversZone receives a notice of alleged infringement, it will promptly investigate all such notices and take appropriate action.
In order to be effective, any notice of claimed infringement must be a written communication sent to [email protected] and must include the following:
7.1 A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
7.2 Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online
7.3 Identification of the material that is claimed to be infringing or to be the subject of infringing activity that is to be removed or access to which is to be disabled; and information reasonably sufficient to permit the service provider to locate the material;
7.4 Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
7.5 A statement that the complaining party has a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner; its agent or the law; and
7.6 A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Section 8: Representations and Warranties; Indemnity
8.1 You hereby represent and warrant that (a) you have all necessary authority, rights and permissions to submit the User Information to the Site, (b) the User Information does not and will not infringe, misappropriate, dilute or otherwise violate any copyright, trademark, trade secret, patent or other intellectual property rights of any third party, including any rights of privacy or publicity, (c) the User Information is accurate, complete, true and honest, (d) the User Information does not and will not violate any applicable law or regulation or cause injury to any person, and (e) neither you, nor any party that you are representing, (i) is in the business of providing Relocation Services and/or, (ii) is using the Site for the purpose of obtaining the quotes or other information about your competitors.
8.2 You agree to release, defend, indemnify and hold the Company, MoversZone, its affiliates, licensors and suppliers, their respective officers, directors, employees, agents and contractors harmless from and against any and all claims, costs, demands or expenses, including attorneys' fees, arising from (i) any distribution, publication, refusal to publish, removal, deletion, movement, editing or other use of the User Information you provide, (ii) your use of the Site or any reliance on the Content, (iii) your breach of this User Agreement, or (iv) any actual, prospective or terminated transaction between you and a Vendor or any other third party.
Section 9: Prohibited Activities
The following is a partial list of the kinds of activities that are prohibited on or through the Site:
(i) engaging in an activity or submitting User Information that harasses or advocates harassment of another person,
(ii) engaging in activity that involves the transmission of "junk mail" or unsolicited mass mailing or "spam" to Users, or others,
(iii) engaging in an activity or submitting User Information, or promoting information, that is fraudulent, false, dishonest, or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous,
(iv) using the Site's forms and/or toll-free numbers to advertise or promote products and services to MoversZone advertisers,
(v) using any robot, spider, bot or another automatic device, or manual process, to monitor or copy web pages or the Content contained on the Site or for any other unauthorized purpose without the prior written consent of MoversZone,
(vi) using any device, software or routine to interfere or attempt to interfere with the proper working of the Site,
(vii) decompiling, reverse engineering, disassembling or otherwise attempting to obtain the source code for the Software,
(viii) taking any action that imposes an unreasonable or disproportionately large load on MoversZone's hardware or software infrastructure, or
(ix) using this Site for the purpose of obtaining quotes or other information about your competitors (collectively, the "Prohibited Activities").
Section 10: Law and Jurisdiction
These terms are governed by applicable law in the city of Dubai, UAE. All disputes arising from these terms and conditions and activities covered thereto shall be filed in the courts located in Dubai, UAE and you (user) hereby consent and submit to the personal jurisdiction of such courts for the purpose of the litigation of any such action.
Section 11: Disclaimer of warranties
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND RELIANCE ON THE CONTENT ARE AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, MoversZone, ITS AFFILIATES, LICENSORS, AND SUPPLIERS DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE SITE, THE SOFTWARE, THE CONTENT, OR THE USER INFORMATION OR YOUR USE OF ANY OF THE FOREGOING. THE SITE, THE SOFTWARE, THE CONTENT, THE USER INFORMATION AND THE SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS, AND MoversZone, ITS AFFILIATES, LICENSORS, AND SUPPLIERS SPECIFICALLY DISCLAIM ANY AND ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF NON-INFRINGEMENT.
Section 12: Limitation on Liability
TO THE EXTENT PERMITTED BY LAW, MOVERSZONE, ITS AFFILIATES, LICENSORS, AND SUPPLIERS, THEIR EMPLOYEES, AGENTS, CONTRACTORS AND THIRD-PARTY LICENSORS SHALL IN NO EVENT BE LIABLE FOR ANY DAMAGES OR LOSSES INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, RESULTING FROM OR CAUSED BY THE SITE, THE SOFTWARE, THE CONTENT, THE USER INFORMATION, THE SERVICES PROVIDED BY MOVERSZONE, THIS USER AGREEMENT OR OTHERWISE (INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM NEGLIGENCE). IN NO EVENT WILL THE AGGREGATE MAXIMUM LIABILITY OF MoversZone, ITS AFFILIATES, LICENSORS, AND SUPPLIERS, THEIR OWNERS, EMPLOYEES, AGENTS, CONTRACTORS AND THIRD-PARTY LICENSORS FOR ANY CLAIM EXCEED USD 1000/-. FOR PURPOSES OF THIS LIMITATION ON LIABILITY, THE TERM "THIRD-PARTY LICENSOR" DOES NOT INCLUDE YOU.
Section 13: Termination
You understand and agree that, in MoversZone's sole discretion, and without prior notice, MoversZone may terminate or suspend your access to the Site, and MoversZone may exercise any other remedy available and remove any User Information if MoversZone believes that your use of the Site and/or any User Materials you provide (a) violate (i) this User Agreement, (ii) the rights of MoversZone, its affiliates or licensors, or another User of the Site, or (iii) any law or regulation, or are otherwise objectionable or inappropriate, or (b) constitute the fraudulent activity of any nature. You agree that monetary damages may not be an adequate remedy to MoversZone for violations of this User Agreement, and you consent to injunctive or other equitable relief for such violations without the requirement that MoversZone post a bond.
Section 14: Payments Policy
MODES OF PAYMENT: The Site accepts payment through debit and credit cards for its products and services. Services booked via the Site are also governed by the terms and conditions of respective merchant service providers.
PAYMENT CONFIRMATION: The Site user will receive the payment confirmation by email at the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.
PAYMENT REFUNDS: Should the Company, based on the delivery confirmation of our service partner, charge a user whereas the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to bring such cases to the attention of the Company by emailing firstname.lastname@example.org within 24 hours of the due date of the scheduled service. Any other refunds including those listed above will be made as credits to the user's registered account on MoversZone or onto the original mode of payment, as may be deemed appropriate by the Company.
Administrative Charges: Users who book services on the Site can manage their Services through the website or mobile apps. It is possible to change the dates, time or specific requirements of any given service, provided it is done so reasonably in advance before the start of the booked service. Failure to provide sufficient notice when cancelling or changing services may result in administrative fees being charged to the user. These fees are governed by the Cancellations Policy and may be amended from time to time. By booking the services on the Site you agree to abide by these policies and agree to pay any applicable charges. The Company reserves the right to use any legal means it may have at its disposal to recover such charges or to deny further use of the Site’s Services to the user, as it may deem necessary.
LATE CANCELLATIONS & CHANGES: For late cancellations or change requests (late is defined as less than 24 hours before the start of the service); NO SHOWS Where a customer was not present to avail of the scheduled service and as a consequence, the service was not delivered; In such cases, Administrative charges will apply. Such charges will depend on the type of service which was scheduled.
PAYMENT OF CHARGES: Any applicable administrative charges will be communicated to the Customer at the time when the request for cancellation or changes is made. Charges are deducted at the time of cancellation in case of late cancellation and for late changes at the time of completion of the delivery of the service. Charges for No Shows are applied once the Company is notified by its partner suppliers.